Forgot to bring my Computer reading glasses to work today. So, I squint, arch my aching back, tip my head back to get my bifocals to focus and generally guess at the characters I’m typing. Then I get a call from some stupid, rude, or aloof customer who wants me to beckon to their specific problem and expect superb customer service.
This women called to get a shipping quote about a heavy item. Jim, of course, couldn’t help her, he had to pass it off to me. After giving her a shipping quote, she asked me if she should put her order in over the phone or on the Internet. My reply was: “It depends. If you nice, I like talking to nice people, you can put it in now. If you’re not nice, I’ll ask you to put it in online.”